Frequently Asked Questions


There is a possibility that the item may have sold whilst you were browsing. Please email your inquiry over to and we can see if we will be receiving any more stock of this item.

Please email with as much detail as possible and we will let you know if the item is in stock and how to order.

We try to give as much information as possible on each product including colors, materials and washing instructions. We also have a zoom facility to allow a closer look at the details on all our products, but if you do require further information please email Customer Services and we will do our best to help.

Every effort is made during the photography process to ensure the images you see online are as accurate as possible.  Please bear in mind that all monitors have different color settings so use the zoom functionality to get a close up view of the items and check the product description for information on the color way.


Unfortunately the address has already gone through our security checks and the details cannot be changed. If you need a change in the address we would have to cancel and refund the order and we then ask you to re-order with the correct details. Call 1-800-678-7873.

Sadly we would have to cancel and refund the order and then you can make an amended order with the correct items.


Due to high demand, we do not offer merchandise exchanges. Tip: You'll get the right product fastest if you place a second order while returning your first order. Submit a return request email sent to our customer success team at

For more information, you may visit our return policy page.